Return and Exchange Policy

To ensure the best shopping experience, we have established a clear and transparent return and exchange policy. Please review the details below to understand your rights and responsibilities when receiving our products.

1. Conditions for Returns and Exchanges

Customers are advised to carefully inspect the products upon delivery or receipt. You may request a return or exchange immediately in the following situations:

The delivered product does not match the type, specification, or model stated in the confirmed order or displayed on our website at the time of purchase.

The quantity received is incorrect, or the product set is incomplete compared to the original order.

The product shows visible external damage such as torn packaging, peeling surfaces, cracks, or breakage caused during transportation.

To proceed with a return or exchange, customers are required to provide relevant documentation or evidence demonstrating the issue in order to complete the process.

2. Notification Timeline and Product Return Process

Return/Exchange Notification Period:
Customers must notify us within 48 hours of receiving the product if it is missing accessories, promotional items, or is damaged.

Product Return Timeframe:
The product must be returned within 14 days from the date of receipt.

Return Location:
Products can be returned directly to our office/store or sent back via postal or courier services.

If you have any feedback, concerns, or complaints related to product quality, please do not hesitate to contact our customer service hotline for prompt support and assistance.